ORDERS & PAYMENT
How do I change or cancel my order?
You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods.
To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery. You may use the return form that is enclosed with your package, but this is not obligatory.
If you wish to cancel a purchase, you must return the product to us. You will be liable for any deterioration in the product's value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, such as boxes for watches and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned.
You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.
What payments do you accept?
ORLO accepts payment with the following cards: VISA, MasterCard and JCB. When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.
DELIVERY & SHIPPING
What countries do you deliver to?
We deliver globally to all countries within the UPS network. To change your country please use the country selection in the menu on the bottom left hand side.
Please note that we reserve the right only to ship to countries covered by the UPS network. The list of countries may be changed with short notice. If you experience problems with shipping or selecting the right country, please contact our customer care for help.
How much does shipping cost & how long does it take?
For all orders a fixed freight fee is charged, irrespective of the number of items you purchase.
- Delivery in Denmark DKK 70.00
Delivery in Europe EUR 15.00
Delivery to North America: EUR 15.00
Delivery to Rest of World: EUR 35.00
You can expect to receive your order within 4-7 business days when we have the item in stock. If the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements. Once your order has been dispatched you will receive an e-mail with your tracking number, so you can follow your parcel all the way on www.ups.com
Do I have to pay any additional duties or taxes?
When shipping to countries outside the EU, in addition to the order total (including freight charges) a fee to cover expenses for import duty and VAT/tax will be charged by UPS when delivering the items to you. The fee is app. EUR 25-30 and must be paid to UPS before the goods are released. For information on local import duty and local VAT/tax please check with your local tax and customs authorities.
How do I track my order?
Once your order has been dispatched you will receive an e-mail with your tracking number, so you can follow your parcel all the way.
How can I contact Customer Care?
If you have any questions or concerns, please do not hesitate to contact us at firstname.lastname@example.org or by telephone +45 70 26 05 55
Telephone assistance is available Monday – Thursday 9:00 – 16:00 CET , Friday 9:00 - 15:00 CET.
Can I get my watch repaired/serviced anywhere?
If you purchased your watch from an authorized ORLO retailer, to obtain reparation or replacement of your watch under it's warranty, please contact the authorized ORLO retailer or service provider from where it was originally purchased. If you purchased your watch directly from our website, kindly contact us and we will assist you, directly, to the best of our ability.
Is my watch waterproof?
All ORLO watches are splash proof (3 ATM). We recommend that you avoid all contact with water when wearing your watch. Please note that contact with water will void the manufactor's guarantee.
Watch Size Guide
Wearing a watch is very individual. All our watch collections include three sizes.
All measurements listed below are in millimeters (mm) and reflect the diameter of the watch.
The Copenhagen Collection: 41 mm / 39 mm / 36 mm
The Bowen Collection: 42 mm / 39 mm / 36 mm
The Hitch Collection: 41 mm / 39 mm / 36 mm
The Ossel Collection: 41 mm / 39 mm / 36 mm
Watch Strap Guide
Our straps come in four collections; Copenhagen, Bowen, Hitch and Ossel. The straps are interchangeable across watch collections. When selecting an extra strap or buying a strap for an existing watch, please ensure the right size between the horns of the watch. The horns is where you attached the strap to the watch. All watches and straps on the site are marked with the strap size in millimetres (mm).
The length of our straps are 115mm and 75mm (long and short part).
All straps are fitted with a spring release system for easy assembly. No tools are required and its very simple. Please see the Strap Changing Video in the Strap section of the site.
Please contact us directly for any questions that you might have.
+45 70 26 05 55
Office hours are Monday – Thursday 9:00 – 16:00 CET , Friday 9:00 - 15:00 CET.